 |
|
|
 | (10) | |  | | | (13) | | | | | (13) | | | | | (10) | | | | | (3) | | | | | (5) | | | | | (3) | | | | | (12) | | |
|
|
|
|
|
|
 |
|
0 items |
|
|
|
|
|
|
|
|
|
|
|
|
| FAQ |
 |
|
|
HOW SOON WILL MY ORDER SHIP?
All items normally ship from our area warehouse on the day your order is placed if received before 2:00 pm or the next business day. We intend to have all items on our web site in stock. All orders will ship by FEDEX. Please place your orders via our website...that is the most efficient way. If you have questions, please e-mail to Support@moverssupplies.com
HOW SOON WILL I RECEIVE MY ORDER?
Your order will arrive at your location in 2 to 5 business days, depending on your location. Please refer to our shipping page and you will be able to estimate your delivery time. Be sure and allow enough time when you order. We do not issue refunds because you do not order in time. Remember, all delivery times are estimates.
HOW DO I KNOW IF MY ORDER WAS SHIPPED?
We will notify you by e-mail when your order was shipped and provide tracking number. If you do not receive shipping notification within 2 business days after you placed your order - please call (917) 578-1537, or send us an e-mail. It is possible that we did not get your order.
HOW CAN I FIND MY SHIPPING COSTS?
Fill out your shopping cart -> View your shopping Cart - > click on “See shipping charges” -> enter your zip code and click Find. FEDEX shipping option will show shipping charges from NY location. USPS – show charges from CA location.
DO YOU HAVE DISCOUNTS FOR LARGE ORDERS?
YES. If you order more than 10 dozen of blankets there is Approximately 5% discount, if you order more than 20 or 30 dozen – there is more discount available. Simply enter the quantity of blankets you want into your shopping cart – the total price will include discount.
WHAT IS "CUSTOM SHIPPING"?
If you selected “Custom shipping” option – we expect you to arrange your own carrier to deliver your goods (or you can pick them up yourself.) There is a $15 handling charge to prepare your order and shipping documents.
CAN I COME AND PICK UP MY ORDER MYSELF?
YES you can. Please make your order online first and select “Custom Shipping” - pick up option.
In the comments please tell us when you are planning to visit – we will prepare your order for you.
WHAT TIME ARE YOU OPEN?
Brooklyn, NY location open Mon- Fri: 8 AM – 8 PM, SAT, SUN: 8AM – 6 PM
Sunnyvale, CA – by appointment only.
WHERE IS YOUR CALIFORNIA LOCATION?
1070 Stewart Drive ,Suite 6051
Sunnyvale, CA 94086
(408)315-5225 ( ask IVAN) fax: (408) 725-0450
CAN I JUST COME AND SEE WHAT YOU HAVE?
All our supplies are listed on the site.
YES In BROOKLYN location walk-in customers are welcome. For General information – call Jeff at (917) 578-1537
For California location if you want to come and look at the moving blankets – please call to make an appointment. For CA- cal (408) 315-5225 – ask for Ivan,
WILL I INCUR ANY ADDITIONAL CHARGES ON MY ORDER?
Shipping Charges will apply. At the end of checkout process you will be given several options how you want your shipment to be delivered. Please select the one that is most suitable to you
WHAT IS YOUR RETURN POLICY?
If we ship your order in a timely manner, consistent with our terms and conditions, there will be no credit issued for any order returned without prior authorization.
(If you refuse the shipment, without a Return Authorization # from our customer service dept. you will not receive any credit for the returned merchandise.)
AFTER WE GET AUTHORIZATION FOR RETURN, HOW DO WE GET A REFUND?
After we receive the item we will notify you of the receipt. We will need your credit card number information to process refund. Shipping charges are not refundable. If your return is not due to our error - 25% restocking fee will be deducted from the amount of refund due.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept Visa, Mastercard and PayPal as payment methods.
When you use PayPal option please make sure to click CONTINUE to complete your order.
WHAT IS THE REFUND PROCESS?
If the refund is due we will ask you to provide us the credit card number and expiration date of the card with which you made your purchase.
For security reasons we do not keep your credit card number on file (except for last 4 digits).
How many hours, an average 3 bedroom 2 bath home would probably take me to pack? I know that each place is different but could you offer me any information so I know how many days I should probably take off from work in order to pack my home
This is a tough question....Are you a good packer?
Do you KNOW what are you taking or you will be thinking about it while you pack? - this one is the major factor in how long it will take you.
Otherwise for one person packing - figure a day per room.
Add an extra day for kitchen ( dishes and chinaware) so 4-5 days of hard work?
If you have a problem or concern regarding your order, please e-mail us to Support@moverssupplies.com |
|
|
|
|
|
 |
